Riverhall's newest customer - a fish wholesaler - saw their system go live last week. This is a bespoke system developed by Riverhall to cover the full order-processing workflow: order capture, weighing, pricing and dispatch.

An off-the-shelf system was rejected as none of the systems available met the customers key requirement: for a system fine-tuned to the extremely fast entering of telephoned orders. The person capturing the order has to be able to key it in as fast or faster than the customer can read out their shopping list.

As everyone notices sooner or later when they use a computer for repetitive tasks: the keyboard is a lot faster than the mouse.

The new fish ordering system allows very rapid data entry.

It takes a new operator a few hours to get up to speed with the new system, but once they are trained, the cleverly-designed system of intuitive key board shortcuts means that an order can be captured through the keyboard in less time than it takes a typical mouse user to get from one corner of the screen to the other.

The system is remotely monitored by Riverhall to ensure on-going availability and reliability.

Riverhall will now be selling the system to other wholesalers with similar requirements.